Privacy Policy
Effective Date: October 26th, 2022
Health-X respects your right to privacy. As used here, “Health-X “, “we“, “us” or “our” means Health-X and, where appropriate, and its corporate affiliates.
This Privacy Policy discloses how we gather, use and disclose information about you when you access or use our website located at www.health-x.com (the “Website“), the Health-X mobile applications (the “Apps“), and/or through our general business operations, excluding about our employees and through our medical and healthcare services (“Operations“). When we refer to the Website, Apps, and Operations together, we will call them the “Services.” Please note that this Privacy Policy describes your information practices with respect to your use of the Services. This Privacy Policy does not apply to any other data gathered or used by Health-X, including through web sites not controlled or operated by Health-X. Any collected information that is Protected Health Information is governed by, and will be used and disclosed solely as permitted by Health-X’s Notice of Privacy Practices, not this Privacy Policy. If you are a patient receiving medical care from a healthcare provider affiliated with Health-X, you have other rights with respect to the access, use, and disclosure of your protected health information. For a more complete description of your patient rights under the Health Insurance Portability and Accountability Act.
By accessing or using the Services, you consent to our collection, use and disclosure of your information in accordance with this Privacy Policy and Terms of Use. If you have any questions about our Privacy Policy or our Terms of Use, please contact us at [email protected]. If you do not agree to our Privacy Policy or Terms of Use, you may not use the Services.
Health-X reserves the right to change this policy from time to time without notice, so please check back periodically. If you use the Services after we post changes to this Privacy Policy, you accept and agree to be bound by the changed policy.
What information does Health-X collect?
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you: create an account or profile, use the interactive areas and features of the Services, subscribe to a newsletter or email list, participate in a survey or events, pay a bill, apply for a job, request customer or technical support, or otherwise communicate with us.
The types of information we may collect from you include:
a. Account Information, such as your name, email address, password, postal address, phone number, date of birth and any other information you choose to provide.
b. Transaction Information, such as your health insurance information and limited payment information from you, such as payment method and payment card information; however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processor.
c. Information about Others, such as the names and the contact information of your providers, your proxies, and any dependents under your care.
d. Supplier and Vendor Information, such as the names and contact information of our business partners.
e. Educational and Professional Background, such as your employment history, cv, and academic history, when you apply for a job, research grant, or fellowship.
f. Health Information, such as your past and present medical condition, medication information, and treatment history.
g. Other Information You Choose to Provide, such as when you participate in a survey, assessment, contest, promotion, or interactive area of the Services or when you request technical or customer support.
Information We Collect Automatically When You Use the Services
When you access or use the Services, the types of information we may automatically collect about you include:
a. Log Information: When you visit the Services, our servers automatically record certain log file information, such as your Internet Protocol (“IP“) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities on the Services.
b. Mobile Device Information: We collect information about the mobile device you use to access or use the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our Apps. With your consent, we may also collect information about the precise location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the Services. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see “Your Choices” below.
c. Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve the Services and your experience, see which areas and features of the Services are popular, and count visits. Web beacons are electronic images that may be used in the Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.
d. Analytics Services Provided by Others: We may allow others to provide analytics services on our behalf. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. For example, we use analytics partners (such as Google Analytics) to help us analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity. For more information about how you may control the collection and/or use of information for analytics purposes, please see our separate Policy to learn about how we use cookies on the Site and your choices in relation to the use of cookies.
How does Health-X use information?
Health-X uses the information about you for various purposes, including to:
o Provide, maintain and improve our Services and provide you with relevant information;
o Send you technical notices, updates, security alerts and support and administrative messages;
o Respond to your comments, questions and requests and provide customer service;
o Communicate with you about products and services offered by us and others, and to provide news and information we think will be of interest to you;
o Plan, administer and coordinate events, community groups and outreach activities;
o Process financial assistance applications and donations;
o Monitor and analyze trends, usage and activities in connection with our Services;
o Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Health-X Medicine and others;
o Maintain appropriate records for internal administrative purposes;
o Process applications for employment, fellowships, and grants; and
o Carry out any other purpose described to you at the time the information was collected.
How does Health-X share information?
We may share information about you, including Personal Information, as follows, or as otherwise described in this Privacy Statement:
o With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
o In response to requests from local, state, provincial or federal law enforcement officials, any judicial, administrative or similar proceeding or order, such as a subpoena if we believe disclosure is in accordance with, or required by any applicable law;
o If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Health-X and others;
o To investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Services’ rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper; In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
o Between and among Health-X and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
o With your consent or at your direction;
o To comply with transparency or other public reporting obligations; and
o As otherwise permitted or required by law.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy.
Children’s privacy
Health-X is committed to protecting the privacy of children. You should be aware that this Websites and Apps are not intended or designed to attract children. In addition, we do not collect personally information from any person known by Health-X Medicine to be a child under the age of 13.
Security
We seek to use reasonable physical, technical, and administrative measures designed to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.
Links to third-party websites
Our Services may reference or provide links to third–party websites. Other websites may also reference or link to our Services. Because these websites are not controlled by Health-X Medicine, we are not responsible for the third party websites. We encourage our users to be aware when they leave our Services to review the privacy policies posted on each and every website that collects personally identifiable information. Please be aware that Health-X Medicine does not control, endorse, screen or approve, nor are we responsible for, the privacy policies or information practices of third parties or their websites or mobile applications. Visiting these other websites is at your own risk.
Your choices
Location Information
With your consent, we may collect information about your actual location when you use our Apps. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our Apps may no longer function if you do so.
Native Applications on Mobile Device
Some features of our Apps may require access to certain native applications on your mobile device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application. If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. Note that you can revoke your consent at any time by changing the settings on your device.
Cookies and Your Ad Choices
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
Push Notifications
With your consent, we may send promotional and non–promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device or within our Apps.
Contact Us
If you have any questions about this Privacy Policy or concerns about the way Health-X processes your information, or require assistance in managing your privacy choices, please get in touch with us at:
Phone – (888)-488-1977
Email – support@health–x.com
